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Retail Store Manager

Zuri Furniture, a fast growing modern furniture retailer with stores in Dallas and Frisco, is looking for a long-term Retail Store Manager. This position is responsible for all aspects of running profitable store locations and requires a leader who will set the tone and culture of the stores to ensure success in sales, customer service, delivery, profitability, operations, staffing, and associate development.

 

RESPONSIBILITIES:

  • ​Maximize sales
    • Work with sales staff on a daily basis to capitalize on every potential sales opportunity. 
    • Provide sales team with constant training and management support. 
    • Implement individual & team goals in order to maximize potential.
    • Generate quality leads by building relationships with customers. 
    • Actively promote the company's 'In-Home Design Consultation' program.
    • Motivate sales team to increase their personal sales and ensure efficiency.
    • Assist in maintaining a positive morale among design team.
  • Customer service
    • Create an atmosphere in our stores where customer service is prioritized and where they are provided with the best service in the industry. 
    • Point-of-contact for customer issues including (but not limited to):
      • Quality
      • Service
      • Product delays
      • Overall satisfaction
      • Special requests
      • Warranties
  • Store operations
    • Responsible for the day-to-day operations of the company's two retail showrooms (Dallas & Frisco)
    • Responsible for the day-to-day operations of the company's clearance center and warehouse (Dallas)
    • Support the closing efforts of the store, as needed.
    • Ensure full understanding and awareness of all current product and product information.
  • Reporting
    • Maintain store records and documentation, including sales data, petty cash accounts, and consumer issue documentation.
    • Work with HR Manager to ensure proper employee performance, timekeeping, and HR records are documented and upheld. 
  • Leadership
    • Assumes leadership and development role through effective total store communication, awareness of morale, staff development, and implementation of selling priorities.
    • Possess and demonstrate a clear understanding of company visual merchandising standards and concepts indicated in the applicable design resources, and the ability to use them effectively and creatively.
  • Staffing
    • Hiring, training, and developing a high performing sales team.

 

QUALIFICATIONS:

  • Minimum of 2-5 years of retail management experience required, at least 1 year of furniture retail experience preferred
  • Proven track record of leadership and professional achievement
  • Well organized with the ability to be flexible based on the needs of the business
  • Available to work a full-time retail schedule including evenings, weekends and holidays
  • College degree required
  • Knowledge of Microsoft Office software, legalities in the workplace, retail operations
  • Strong analytical skills, excellent communicator and creative problem solver
  • Ability to "think like an owner" and respond to the challenges & opportunities inherent in running a small business

 

PAY & BENEFITS

  • Based on experience. Will have base salary with unlimited upside potential through aggressive bonuses and commissions
  • Health insurance, vacation, maternity support & other benefits
  • Other great perks!

Applications are only accepted on our website. Please do not call or email.

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